telemarketing laws - for auto calling or dialers
140 series is assigned for tele marketters -
The regulator says that as per telco data from January-March 2024, less than 0.2% of users make over 50 calls a day
if a user calls more than 50 calls /sms every day from normal mobile phone - then they will be monitored.. TRAI suggests that telcos should check with those receiving these calls to verify if they were commercial calls. The regulator defines additional criteria for determining individuals suspected of spam like call recipient diversity (those with more than 60% unique recipients), average call duration (calls last less than 10 seconds), number of unanswered calls (over 50%) and the ratio of incoming to outgoing calls (less than 0.2 in a day)
https://www.medianama.com/2024/09/223-trai-consultation-paper-review-2018-spam-regulations/
given warnings
To improve detection of senders of bulk messages and calls, feedback can be taken from the recipients of calls from the people making more than 50 calls and 50 messages in a day, the regulator has suggested, noting that number of people making mobile calls of more than 50 in a day was less than 0.2% and 0.04% in case of messages beyond this limit.
Auto Dialer Call (With Connectivity to live agent)
https://dltconnect.airtel.in/faq/
"Each Telemarketer can register as Aggregator function (TM - AF) and/ or as Delivery function (TM - DF) on DLT platform to generate a unique Registered Telemarketer (RTM) ID. The RTM ID will be unique across all Access providers/ DLT platform.
Procedure to register on DLT platform is as follows:
i. Visit Trubloq (Hyperlink) and select to sign up as Telemarketer.
ii. Select the area of operation:
a. Aggregator function (TM-AF)
b. Delivery function (TM-DF)
c. Both
iii. Select functional domain
a. Voice
b. SMS
c. Both
iv. Provide details of authorised person to access the RTM account. Further, provide business details and upload relevant documents. Additionally, in case of registration as a TM-DF, the applicant needs to share IP details for whitelisting. Multiple IPs can be whitelisted by Telemarketer(s) to ensure business continuity.
v. Pay the applicable registration fee through available online payment modes. Additionally, in case of registration as a TM-DF, the telemarketer needs to submit security deposit for telecom resources.
vi. Entity registrar will validate and verify details provided by the telemarketer within 72 hours.
vii. On successful registration, the registrar will approve, register and activate the RTM id on the DLT platform.
vii. The registrar function will communicate successful validation or any discrepancy i.e. missing document or incorrect details with the applicant on the registered e-mail and mobile number in the defined TAT (72 hours).
viii.Post activation, each registered telemarketer can login to the portal and perform telemarketing functions."
"The fee for Telemarketer registration is given below:
1. Registration Fee for Telemarketer Aggregator function (TM-AF) is INR 5,000/-
2. Additional fee of INR 50,000/- for registration as Telemarketer Delivery function (TM-DF)"
"The validity of each Telemarketer ID is five years from the date of registration.
https://www.tatatelebusiness.com/pdf/dlt/FAQ.pdf
Telecom Regulatory Authority of India (TRAI)
- TRAI fines telemarketers for making unsolicited commercial communications to subscribers registered with the National Do Not Call Registry (DNC). The fine is ₹500 for the first call and increases to ₹1,000 for each subsequent call. Registered telemarketers may also be liable to pay monetary penalties ranging from ₹25,000 to ₹2.5 lakhs for repeated violations.
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